Nova8

Support

Last updated May 3, 2026 [email protected]

Two ways to get help: self-serve via Docs and the troubleshooting checklist below, or email a real person. Most issues resolve in under one business day.

Email support

[email protected]

Real humans, typical response time under one business day. Include your project ID (in the workspace URL) and a screenshot if you can.

System status

Checking API…

Live ping of /api/health from your browser.

Before you email — quick fixes for the most common issues

Build failed in TestFlight

Confirm the Bundle ID in Nova8 Settings exactly matches App Store Connect.
Check that your Apple Developer membership is Active, not expired.
Click Retry build — transient EAS network blips fix themselves.
Full walkthrough: Troubleshooting → Build failed.

Stripe checkout / billing issue

If a charge succeeded but credits did not appear, refresh the dashboard. Credits land within seconds; on rare delays, allow up to 5 minutes.
For refund requests, email us with the charge date and amount — processed within one business day.
If checkout returns an error, your card issuer may have declined; try a different card or contact your bank.

App icon credit charged but no image generated

Refresh the icon tab. Generated images sometimes appear after a brief delay.
If the credit was charged but no image arrived, email us — we will refund the 20 credits manually.

TestFlight build not showing on iPhone

Apple processes builds for 5–30 minutes after upload. Check App Store Connect → Activity.
Pull-to-refresh inside the TestFlight app on your iPhone.
If “Invalid Binary” appears, Apple emails the reason. Common: missing privacy policy URL or export-compliance flag.

In-app purchase not working

IAPs only work on a real device with a sandbox tester account — not the simulator.
Confirm the RevenueCat product ID matches App Store Connect exactly.
App Store Connect product must be Ready to Submit, not Missing Metadata.

What to include when emailing support

To resolve faster, send us:

Your project ID (in the workspace URL after /project/)
The account email for your Nova8 account
A screenshot of what is broken (drag it into the email)
What you expected vs what you got
If applicable, the build ID from EAS or App Store Connect

Other channels

Looking for how-to guides? The documentation covers building, deploying, integrations, and more.
Feature requests: email [email protected] with subject Feature request.
Security disclosure: email [email protected] with subject Security. Please do not file public issues.
Press & partnerships: [email protected].